Privacy Policy

Casa Ermelinda Freitas – Vinhos, S.A., headquartered at Fernando Pó, 2965-595 Águas de Moura, Palmela, Setúbal, registered under NIF 507518225, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information, in compliance with the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679 and Law No. 58/2019 of August 8. If you have any questions about this Privacy Policy, you can contact us at geral@ermelindafreitas.pt .

1. Who We Are

   Casa Ermelinda Freitas – Vinhos, S.A. is the entity responsible for processing your personal data and is committed to ensuring your privacy and security.

2. What Personal Data We Collect and For What Purposes

   CEF collects the personal data necessary to provide its services, including name, email, telephone number, address, and tax identification number (NIF). This data is used for different purposes, such as sending newsletters and promotional campaigns, responding to contact requests, managing orders and billing, customizing the website experience, and providing product recommendations. Browsing data, such as IP address and pages visited, may be collected through cookies, with your consent, for statistical analysis and to improve the services provided. Your data will not be used for automated decision-making without your explicit consent.

3. How We Collect Your Personal Data

   Your data may be collected through:
   • Forms on our website;
   • Subscription to our newsletter;
   • Purchase and billing processes;
   • Cookies and tracking technologies.

4. With Whom We Share Your Data

   CEF does not sell, rent, or share your data with third parties. However, to provide our services, we may share your data with service providers, such as email delivery platforms and logistics companies, as well as with legal authorities when necessary to comply with legal obligations. If your data is transferred outside the European Economic Area (EEA), we ensure that it is protected through standard contractual clauses approved by the European Commission or other adequate protection mechanisms.

5. How Long We Keep Your Data

   Data is stored only for the time necessary to fulfill the purposes for which it was collected. Contact data is retained until the user unsubscribes or after three years of inactivity. Purchase and billing data are retained for ten years, as required by law. Data collected through cookies is stored according to the cookie policy on our website. Consent records are kept for five years after consent withdrawal. After the retention period, the data will be deleted or anonymized.

6. How We Protect Your Data

   CEF implements strict technical and organizational measures to protect your data, including encryption and server protection, restricted access controls, and continuous monitoring to detect unauthorized access. In case of a personal data breach, we will notify the relevant authorities and, where applicable, the affected users, within a maximum period of 72 hours.

7. Your Rights

   As the data subject, you have the following rights regarding your personal data:
   • Access: You have the right to request a copy of your data.
   • Rectification: You can request the correction of incorrect information.
   • Erasure: You can request the deletion of your personal data ("right to be forgotten").
   • Objection: You can object to the use of your data for marketing purposes.
   • Portability: You can request that your data be transferred to another entity.
   • Restriction: You can request a temporary suspension of data processing.
   To exercise any of these rights, you must contact us at geral@ermelindafreitas.pt. We will respond to your request within a maximum of 30 days.a If you believe your rights have been violated, you may file a complaint with the National Data Protection Commission (CNPD), available at www.cnpd.pt.

8. Cookies and Tracking Technologies

   Our website uses cookies to improve your experience. You can accept, reject, or customize cookies in our Cookie Preferences Center. We use the following types of cookies:
   • Essential cookies – Necessary for the website’s operation;
   • Statistical cookies – For traffic analysis and site improvements;
   • Marketing cookies – To display personalized ads.
   You can change your cookie preferences at any time through our website.

9. Changes to the Privacy Policy

   We may update this Privacy Policy whenever necessary. If there are significant changes, you will be notified by email or through a notice on our website.

10. Contact for Privacy Issues

    For any questions related to your personal data, you can contact us through:
    E-mail: geral@ermelindafreitas.pt
    Address: Fernando Pó, 2965-595 Águas de Moura, Palmela, Setúbal

11. Governing Law and Jurisdiction

    This Privacy Policy is governed by applicable Portuguese and European legislation. Any dispute will be resolved in the courts of the district of Setúbal.

Last updated: March 7, 2025